GlobalClouds.com Pty Ltd Privacy Policy and Collection Notice
1.1 The Service
GlobalClouds.com Pty Ltd (“The Company”) knows that you (“The Customer”) care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting GlobalClouds.com, you are accepting the practices described in this Privacy Notice.
1.2 What Personal Information is gathered?
Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, improving our services, and communicating with you.
Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses GlobalClouds.com or advertisements and other content served by or on behalf of GlobalClouds.com on other Web sites.
Mobile
When you download or use apps created by the Company or our subsidiaries, we may receive information about your mobile device, including a unique identifier for your device. We may use this information to provide you with tailored services, such as advertising, search results, and other personalized content. Some of our mobile apps require access to Location/GPS services (in particular the iOS apps) to enable automatic upload of camera roll and other synchronization features on significant change of location detection. We use significant change in geo-location to trigger camera-roll change checks thereby minimizing battery drain and other mobile resources. Your actual location and GPS information is not sent to us by our apps and is not therefore stored by us.
E-mail Communications
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from GlobalClouds.com if your computer supports such capabilities. Our Storage / Cloud Server platforms will also send you notifications when activities happen with Your Cloud. You may adjust the frequency and items you are updated about in the Personal Menu system. For more information on the Personal menu systems and personal settings please see the documentation here http://docs.globalclouds.com/#cat-11
Information from Other Sources
We might receive information about you from other sources and add it to our account information.
1.3 Cookies
Cookies are unique identifiers that we transfer to your devices to enable our systems to recognize your device and to provide features. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of GlobalClouds.com’s features, we recommend that you leave them turned on.
1.4 What personal information is shared?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries of GlobalClouds.com Pty Ltd that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Referral Tracking
We work closely with our customers, referral partners and affiliated businesses (“Referrers”) for recommendation, lead generation, trial distribution and service bundling. In some cases these Referrers are businesses that operate physical or online stores or online coupon distribution networks or supply offerings to you via other means on behalf of the Company. In other cases, we operate co-branded Cloud platforms, provide services, or sell product lines jointly with these businesses. In other cases our existing customers will promote our service to their family, friends and colleagues. Where your account setup has been facilitated by a Referrer we link your account ID to the referrer Account ID. We share Account ID, Account Name, Account Status, Service Plan Status and Account Payment History related to your transactions with referral partners and affiliated businesses. If you wish to enquire about your status with regard to your account linking to a referral account please email helpdesk@globalclouds.com If you wish to de-link your account from a referral account please email helpdesk@globalclouds.com
Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf but we do not provide any personal information to third party service providers.
Business Transfers
As we continue to develop our business, we might sell or buy other Companies, Web sites, Cloud service providers, Subsidiaries, or Business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that the Company or substantially all of its assets are acquired, customer information will be one of the transferred assets.
Protection of the Company and Others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of GlobalClouds.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
1.5 How Secure Is Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the card type, last four digits of your credit card number and expiry date to staff. When processing payment we transmit the entire credit card number to the appropriate credit card company during order processing. Please see our PCI DSS Compliance document for payment card industry security compliance.
We do not reveal your Master Account password to staff. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
1.6 Which Information Can I Access?
The GlobalClouds.com My Account Tool gives you access to a broad range of information about your account and your interactions with the Company. You may view and in certain cases update that information. For more information on the My Account Tool please see the documentation here http://docs.globalclouds.com/#document-84
1.7 Are children allowed?
The Company does not sell products for purchase by children. We sell Private Secure Cloud Services for purchase by adults for the use of individuals, families and businesses. If you are under 18, you may use GlobalClouds.com services only with the involvement of a parent or guardian.
1.8 Terms of Use, Updates and Revisions
If you choose to use the services of The Company any dispute over privacy is subject to this Notice our Terms and Conditions Agreement and any service sign-up application, including limitations on damages, resolution of disputes, and application of the law of Australia and the state of New South Wales. If you have any concern about privacy at GlobalClouds.com Pty Ltd please contact us with a thorough description of your concerns and we will try to resolve it. As our business changes our Privacy Notice and the Terms and Conditions Agreement will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
